Shipping Policy

1. Order Processing Time

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• For customised jerseys (name/number printing), processing may take 2–4 business days.

Once your order is shipped, you will receive a tracking link via SMS or email.

2. Shipping Charges

• We offer standard shipping across India.
• Shipping charges (if applicable) will be calculated at checkout.
• COD (Cash on Delivery) orders may include an additional COD handling fee.

Please note: Shipping charges are non-refundable.

3. Estimated Delivery Time

Delivery timelines may vary depending on your location:

• Metro Cities: 3–4 business days
• Other Cities & Towns: 4–7 business days
• Remote Areas: 7–10 business days

Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, courier delays, or high-demand periods.

4. Order Tracking

Once shipped, you will receive a tracking number to monitor your shipment. If you do not receive tracking details within 3 business days, please contact us at:

📧 emporiosports20@gmail.com

📱 +91 9136360669

5. Delayed Shipments

While we aim to deliver within the estimated timeline, delays may occur due to:

• Courier partner issues
• Incorrect shipping details provided by the customer
• Natural disasters or government restrictions
• High seasonal demand

Emporio Sports is not liable for delays caused by third-party courier services, but we will assist you in resolving any delivery concerns.

6. Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact number are accurate at checkout. If:

• The address is incorrect
• The customer is unavailable at the time of delivery
• The package is refused

The order may be returned to us. In such cases:

• Re-shipping charges will be borne by the customer. (₹170)
• Refunds (if applicable) will be processed after deducting shipping & handling charges.

7. Damaged Packages During Transit

If you receive a package that appears tampered with or damaged:

• Do not accept the parcel if visibly damaged.
• If already accepted, notify us within 24 hours of delivery with photos or videos.
• Contact us immediately at emporiosports20@gmail.com or WhatsApp/Call +91 9136360669.

8. International Shipping

Currently, we ship only within India. For international orders, please contact us directly before placing an order.

9. Contact Us

For any shipping-related queries, please contact:

Emporio Sports

📧 emporiosports20@gmail.com

📱 +91 9136360669

🏬 EMPORIO SPORTS, Shop No 1, Blue Sea Seashell Pearl, Apartment, HB Gawde Marg, Juhu Koliwada, Santacruz (West), Mumbai, Maharashtra 400049.

Questions about your shipment?

Our team responds within a few hours.