We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.Phone cases and customised jerseys are not covered into the return and exchange policy. These products are made to order and we can’t accept a return or exchange requests for them.

RETURN

To start a return, you can contact us at emporiosports20@gmail.com OR WhatsApp us on +919136360669. Please note that returns will need to be sent to the following address: T/39, Near Milton Apartment, H.B Gawde Marg, Juhu Koliwada, Santacruz West, Mumbai 400049.If your return is accepted, we will instruct on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. A small fee of ₹170 will be deducted as a shipping cost.You can always contact us for any return question emporiosports20@gmail.com OR WhatsApp us on +919136360669.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like worn or used, without tags, and if it’s not in its original packaging. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Size Issues

If you have received a wrong size your order will be replaced without any extra fee or shipping charges. I you have received the correct product that you have ordered but you want to exchange or having some size issues then a small fee of ₹170 will be charged.Emporio Sports 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the Emporio Sports, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at team@emporiosports.in OR WhatsApp us on +919136360669.